Refund & Cancellation Policy

This Refund & Cancellation Policy governs subscriptions, purchases, payments, refunds, cancellations, billing disputes, chargebacks, and related transactions made through FanzCentral (“Platform”), operated by Presstige LLC (“Company,” “we,” “our,” or “us”).

This Policy forms part of the Platform’s Terms & Conditions, Creator & Content Provider Agreement, Privacy Policy, and all other applicable Platform policies.

By purchasing subscriptions, content, or other services through the Platform, users agree to this Policy.

• The Platform may offer:
• Recurring subscriptions;
• Pay-per-view content;
• Premium content purchases;
• Tips and gratuities;
• Livestream purchases;
• Messaging-related purchases; and
• Other digital products or services. All purchases are subject to this Policy and any applicable terms disclosed at the time of purchase.

Unless otherwise stated, subscriptions automatically renew at the end of each billing cycle.

By subscribing, users expressly authorize recurring charges using their selected payment method until the subscription is cancelled.

Subscription fees, billing frequency, and renewal terms will be disclosed before purchase.

• Cancellation Users may cancel subscriptions at any time through their account settings or other methods made available by the Platform. Cancellation will prevent future recurring charges after the current billing cycle expires. Cancellation does not:
• Reverse charges already incurred;
• Entitle the user to a prorated refund;
• Entitle the user to reimbursement for unused portions of a subscription period; or
• Affect completed transactions. Access to subscription content generally remains available until the end of the applicable billing period.

• Due to the nature of digital content and immediate access to content and services, all purchases are generally final and non-refundable. Refunds will not ordinarily be granted because:
• A user changed their mind;
• A user failed to use purchased services;
• A user was dissatisfied with content;
• A user cancelled after a billing cycle began;
• A user failed to understand subscription terms; or
• A user no longer wishes to maintain access.

• The Company may consider refunds in limited circumstances, including:
• Verified unauthorized transactions;
• Duplicate charges;
• Billing errors;
• Technical processing errors;
• Fraudulent transactions confirmed by investigation;
• Legal obligations requiring a refund; or
• Other circumstances where the Company determines a refund is appropriate. The Company reserves sole discretion regarding refund eligibility.

• Users seeking a refund must submit a request within fourteen (14) days of the transaction date. Refund requests should include:
• Account information;
• Transaction details;
• Date of purchase;
• Reason for the request; and
• Any supporting documentation. Refund requests should be submitted to: support@fanzcentral.com Failure to provide sufficient information may delay review.

The Company may investigate refund requests and may request additional information before making a determination.

Refund requests may be approved, denied, partially approved, or otherwise resolved at the Company’s discretion, subject to applicable laws.

The Company will generally seek to review refund requests within a reasonable period following receipt of all necessary information.

• Users must promptly notify the Company of any suspected unauthorized transaction. The Company may request documentation reasonably necessary to investigate claims involving:
• Unauthorized purchases;
• Fraud;
• Account compromise;
• Payment disputes; or
• Identity theft. False claims regarding unauthorized transactions may result in account suspension or termination.

• Users are encouraged to contact the Platform before initiating chargebacks through their financial institution or payment provider. Chargebacks may result in:
• Suspension of access;
• Restriction of account functionality;
• Termination of subscriptions;
• Investigation of account activity; and
• Additional compliance reviews. The Company reserves the right to dispute chargebacks where appropriate.

The Company reserves the right to investigate transactions that appear suspicious, fraudulent, abusive, or inconsistent with Platform policies.

The Company may delay, suspend, refuse, reverse, or cancel transactions where fraud prevention measures reasonably require such action.

Where refunds, reversals, chargebacks, payment disputes, fraud investigations, or billing corrections occur, corresponding creator earnings may be adjusted, withheld, reversed, offset, or deducted.

Such adjustments shall be governed by the Creator & Content Provider Agreement and applicable Platform policies.

• The Company may cooperate with payment processors, financial institutions, acquiring banks, card networks, fraud prevention providers, and regulatory authorities regarding:
• Billing disputes;
• Chargebacks;
• Fraud investigations;
• Refund requests;
• Compliance reviews; and
• Risk management activities. The Company may take any action reasonably necessary to comply with payment processor requirements.

this Policy creates a guaranteed right to a refund except where required by applicable law.

The Company reserves the right to determine refund eligibility on a case-by-case basis consistent with legal obligations, payment processor requirements, fraud prevention measures, and Platform policies.

Users The Platform is accessible globally, subject to local laws and restrictions.

Refund rights may vary depending upon the laws applicable within a user’s jurisdiction.

Where local consumer protection laws provide additional rights that cannot legally be excluded, those rights shall apply to the extent required by law.

The Company reserves the right to amend, modify, supplement, or update this Policy at any time.

Changes become effective upon publication unless otherwise stated.

Continued use of the Platform following publication of revisions constitutes acceptance of the updated Policy.

Presstige LLC Operator of FanzCentral Email: support@fanzcentral.com Website: https://fanzcentral.com