Complaints & Appeals Policy

FanzCentral (“Platform”), operated by Presstige LLC (“Company,” “we,” “our,” or “us”), is committed to maintaining a lawful, secure, transparent, and compliant platform environment.

This Complaints & Appeals Policy establishes the procedures for reporting content, conduct, transactions, accounts, activities, or other matters that may constitute violations of Platform policies, Community Guidelines, Terms & Conditions, payment processor requirements, or applicable laws.

This Policy applies to all users, creators, subscribers, visitors, rights holders, and third parties who interact with the Platform.

• Complaints Users and third parties may submit complaints regarding:
• Illegal content;
• Copyright infringement;
• Impersonation;
• Harassment;
• Human trafficking or exploitation;
• Non-consensual content;
• Underage or age-ambiguous content;
• Fraud or deceptive conduct;
• Payment disputes;
• Unauthorized transactions;
• Abuse of Platform services;
• Violations of Community Guidelines;
• Violations of Terms & Conditions; or
• Any conduct reasonably believed to violate applicable laws. Complaints may be submitted through: Email: complaints@fanzcentral.com

• investigation, complainants should provide, where applicable:
• Name and contact information;
• Account information;
• Description of the complaint;
• Relevant usernames or identifiers;
• Links or URLs to reported content;
• Screenshots or supporting evidence;
• Transaction information where applicable; and
• Any additional information reasonably necessary for review. Incomplete submissions may result in delays to the investigation process.

Acknowledgement & Review Timelines FanzCentral shall make reasonable efforts to acknowledge receipt of complaints within forty-eight (48) hours.

The Company shall endeavor to conduct an initial review within three (3) business days and, where reasonably practicable, issue a determination within five (5) business days.

Complex investigations may require additional time.

• Reports Reports involving any of the following shall receive expedited review:
• Minors or age ambiguity;
• Child sexual abuse material;
• Human trafficking;
• Coercion or exploitation;
• Non-consensual intimate content;
• Threats of violence;
• Unlawful conduct; or
• Content prohibited by payment processor requirements. The Company reserves the right to take immediate enforcement action prior to the completion of a full investigation.

• The Company may:
• Review content or conduct;
• Request additional information;
• Temporarily restrict access;
• Disable content pending review;
• Preserve evidence;
• Consult compliance providers;
• Consult payment processors;
• Consult legal counsel;
• Cooperate with law enforcement; and
• Undertake any other investigative measures deemed necessary.

• Notwithstanding any other provision of this Policy, the Company may immediately remove, disable, restrict access to, preserve, or report content without prior notice where the Company reasonably believes such content may involve:
• Minors or age ambiguity;
• Child sexual abuse material;
• Human trafficking;
• Coercion or exploitation;
• Non-consensual intimate imagery;
• Violent exploitation;
• Unlawful conduct;
• Threats to public safety; or
• Activities prohibited by applicable law, payment processor requirements, Community Guidelines, or Platform policies. The Company may immediately suspend, restrict, or terminate associated accounts pending investigation.

• FanzCentral maintains a zero-tolerance policy with respect to:
• Child sexual abuse material;
• Any involvement of minors;
• Human trafficking;
• Sexual exploitation;
• Coercion;
• Non-consensual content;
• Revenge pornography;
• Escort services;
• Prostitution-related services;
• Unlawful activity; and
• Content prohibited by payment processor requirements. Violations may result in immediate removal, account termination, reporting to law enforcement authorities, and preservation of evidence.

• review, the Company may:
• Remove content;
• Restrict visibility;
• Age-gate content;
• Demonetize content;
• Issue warnings;
• Suspend accounts;
• Terminate accounts;
• Restrict Platform access; or
• Implement any other enforcement action deemed necessary.

Violations Users or creators who repeatedly violate Platform policies may be subject to enhanced enforcement measures, including permanent suspension or termination.

Users and third parties are encouraged to report suspected violations in good faith.

No individual shall be penalized solely for submitting a good-faith report that ultimately does not result in enforcement action, provided that the report was not knowingly false, malicious, misleading, abusive, or fraudulent.

Reports Knowingly submitting false complaints, fraudulent reports, fabricated evidence, or otherwise abusing reporting systems may result in enforcement action, including account suspension or termination.

• Users subject to moderation or enforcement actions may submit appeals. Appeals should include:
• Account details;
• Description of the disputed action;
• Grounds for appeal; and
• Supporting evidence. Appeals may be submitted through: Email: complaints@fanzcentral.com

submitted within fourteen (14) calendar days of receiving notice of the disputed decision.

The Company shall endeavor to review appeals and issue a determination within thirty (30) calendar days following receipt of all information reasonably required for review.

Complex matters may require additional time.

• The Company may determine that the original decision should be:
• Upheld;
• Modified;
• Reversed; or
• Subject to alternative corrective measures. The Company’s determination on appeal shall generally be final.

Users Where appropriate and at the sole discretion of the Company, the Company may provide the affected user or creator with an opportunity to respond to a complaint.

Nothing in this Policy shall require advance notice prior to content removal, suspension, termination, evidence preservation, or enforcement action.

The Company may retain complaints, investigation records, moderation records, appeal submissions, communications, and enforcement records for such period as is reasonably necessary to satisfy legal, regulatory, compliance, audit, security, and payment processor obligations.

FanzCentral may cooperate with payment processors, banks, compliance providers, regulators, and law enforcement authorities in connection with investigations involving fraud, chargebacks, exploitation, prohibited content, illegal activity, or violations of applicable laws and payment processor requirements.

Users Users are responsible for complying with all applicable laws within their respective jurisdictions.

The Company reserves the right to restrict access where necessary to comply with legal, regulatory, or payment processor requirements.

extent permitted by applicable law, the Company shall not be liable for moderation decisions, content removals, enforcement actions, appeal outcomes, or actions taken in good faith pursuant to this Policy.

The Company reserves the right to amend, revise, or update this Policy at any time.

Continued use of the Platform following publication of revisions constitutes acceptance of the updated Policy.

Policy shall be maintained in a clear and conspicuous location on the Platform, including the website footer and other appropriate locations, to facilitate reporting, appeals, and compliance.

Presstige LLC Operator of FanzCentral Email: complaints@fanzcentral.com Website: https://fanzcentral.com